Privacy Policy

1) Who we are (Data Controller)

CHAMPION PALLETS LIMITED is the data controller responsible for your personal data.

• Address: Unit 6 St. Georges Business Centre, St. Georges Square, Portsmouth, Hampshire, England, PO1 3EY
• Email: ethan@championpallets.com

2) What personal data we collect

When you submit our contact form, we collect the information you provide, which may include:

• First name
• Surname
• Email address
• Role in company
• Country
• Company name
• Company size
• Phone number
• How the team can help
• Further comments / additional information you choose to provide

If you contact us by other methods (email/phone), we may also keep a record of that correspondence.

3) How we use your data (purposes)

We use your personal data to:

• Respond to your enquiry and communicate with you
• Provide information you request about our pallets/services
• Prepare a quote, arrange a call, or discuss supply requirements
• Keep internal records of enquiries and our communications
• Improve our customer service and website enquiries process (in an aggregated way)

4) Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests: to respond to business enquiries and provide information about our products/services (we balance our interests with your rights).
• Contract (where applicable): if your enquiry leads to steps we take at your request before entering into a contract (for example, providing a quote).
• Consent (where applicable): if we ask you to opt in to marketing communications, you can withdraw your consent at any time.

5) Marketing

We will only send marketing emails where we have a lawful basis to do so (for example, where you have opted in, or where permitted under applicable law). You can opt out at any time by using the unsubscribe link (if provided) or contacting us at ethan@championpallets.com.

6) Who we share your data with

We may share your personal data with trusted third parties who help us run our business and website, such as:

• Website hosting and infrastructure providers
• Email and communications providers
• CRM / enquiry management tools (if used)

These providers act as data processors and are required to protect your data and only use it under our instructions.

We do not sell your personal data.

7) International transfers

If any of our service providers store or process data outside the UK, we will ensure appropriate safeguards are in place (such as the UK Addendum and/or standard contractual clauses) to protect your information.

8) How long we keep your data

We keep contact form enquiries only for as long as necessary:

• Typically, up to 24 months after the last meaningful contact, to manage follow-ups and keep business records
• Longer where required to deal with legal claims, disputes, or compliance obligations

You can request deletion sooner in some circumstances (see “Your rights” below).

9) Your data protection rights

You have rights under UK GDPR, including:

• Right to be informed about how your data is used
• Right of access (request a copy of your data)
• Right to rectification (correct inaccurate data)
• Right to erasure (ask us to delete your data in certain situations)
• Right to restrict processing in certain situations
• Right to object to processing based on legitimate interests
• Right to data portability in certain situations

To exercise your rights, contact ethan@championpallets.com.

10) Complaints

If you are unhappy with how we handle your data, please contact us first and we’ll do our best to resolve it.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO).

11) Security

We take appropriate technical and organisational measures to protect your personal data. However, no online service is completely secure, and you provide information at your own risk.

12) Cookies and analytics

Our website may use cookies and similar technologies to improve performance and user experience. For details, see our Cookie Policy (if available).

13) Children’s privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

14) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the “Last updated” date shown at the top.